Shipping Policy

ORDER PROCESSING:

Please allow up to 48 hours to process your order. Expect an email within  5 working days to let you know your order is on the way.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before [time] during store hours [insert store hours] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING
Orders are generally shipped within 5 working days using Royal Mail or another well known delivery supplier. Free delivery usually applies, see your shipping fees which are calculated at checkout. Please note we do not ship outside of Europe at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping to most destinations.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at ell@cuddlesbabystore.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ell@cuddlesbabystore.co.uk.